Warranty & Terms
Summit Flooring Warranty
1. GENERAL WARRANTY
Summit Flooring Ltd warrants to the original purchaser that the Engineered Wood Flooring will be free from factory defects and when used under normal household traffic conditions for a full 10 years from the date of purchase, will not:
- Buckle / Warp / Twist
- Separate at the plies due to glue bond failure
* “Normal household conditions” means those daily activities commonly associated with residential use.
2. PARTICULAR QUALITY WARRANTY
If the product delaminates (separation of plywood layers or only solid top layer from the bottom part) the full replacement product cost will be reimbursed as if the same product was being purchased for the same affected flooring area.
Summit Flooring Ltd provide a 10 year product warranty for residential use and covers materials and manufacturing defects. The warranty becomes effective on the date of purchase. In order to make a warranty claim, the original, dated invoice, must be submitted. The warranty terms are only valid for the first user/original purchaser of the engineered wood flooring. The first user/original purchaser is the name mentioned on the original invoice. The customer, however, must refrain from installing visibly defective planks.
The warranty is only validated on receipt by Summit Flooring of pre installation photographs showing the substrate condition and moisture readings prior to floor installation commencing in addition to completion photographs providing an accurate record of the finished floor immediately post completion. A statement of conformity in relation to compliance with the Installation Guidelines provided by Summit Flooring must also be provided, confirming that the installation was carried out as per the specific requirements.
Customers must report such visible defects within 8 days after purchase. No complaints will be accepted after the end of this period. If the guarantee can be applied, Summit Flooring will pay the costs for supplying the engineered floor product. This solely involves replacement, where no costs such as installation/removal/disbursement or other expenses will be reimbursed. This warranty does not apply to products that have not been installed as described in the Installation Guidelines provided with the purchase.
All engineered floors must be laid indoors and are not suitable for use in or adjacent to moist and/or humid spaces such as bathrooms or saunas. Installation in these areas, voids this warranty.
This warranty does not cover damage caused by:
- Installation not as per the installation guidelines provided with the
- Non provision of the Statement of Conformity and pre/post installation
- Maintenance not in line with the installation
- Accidents or unsuitable and wrong
- Abnormal wear such as damage caused by spike heel shoes, inadequate protection against furniture, grit, sand and other abrasive materials.
- Water damage caused by excessive moisture in concrete slabs/timber floors, hydrostatic pressure, flooding caused by ice machines, refrigerators, sinks, dishwashers, piping and natural disasters.
- Improper craftsmanship or installation not performed according to our installation instructions
- Inappropriate removal or replacement of
- The use of any form of underfloor heating (hydronic or electric). This cannot be guaranteed because of the large number of variables with each underfloor heating system and the requirement for careful operation at the start of use/when the boards are first laid to ensure no damage is incurred. Although the warranty cannot be provided, with correct operation and installation, engineered boards can be used with underfloor heating (refer Installation instructions).
- Damage caused by the frame of vacuum cleaners and hard or metal wheels of desk chairs and/or wheels of furniture
- Damage caused by the urine of pets and/or other corrosive or abrasive substances
Summit Flooring Ltd does not recognise derived or implied warranties except those contained in this written warranty. Written confirmation must be provided by Summit Flooring of all warranty conditions being satisfied to validate this warranty.
3. Revised E3 Regulations – November 2021
Since November 2021, engineered Oak flooring is no longer an ‘Acceptable Solution’ in wet areas (defined as kitchens, laundries, powder rooms and toilets).
However, fear not … this only means that a bit more paperwork is required as part of your Building Consent application to satisfy your local authority that the engineered Oak flooring system is compliant with the E3 revisions, as an ‘Alternative Solution’.
Please refer to our SF E3 AS1 Alternative Solutions documentation which can be submitted with your application for Building Consent to satisfy the E3 revisions. This refers to single unit dwellings. If you require the paperwork for an application in relation to multi-unit dwellings, please contact us as we can provide this specific to your circumstance.
Further references about these Building Code changes can be explored below:
Amendment 7 Changes
https://www.buildmagazine.org.nz/articles/show/e3as1-and-wet-area-flooring
https://www.building.govt.nz/building-code-compliance/e-moisture/e3-internal-moisture/
https://www.buildmagazine.org.nz/assets/PDF/Build-186-37-Design-Right-E3-AS1-And-Wet-Area-Flooring.pdf
